Overflight of the Lost City from Mamancana

Starting time 08:30 am – 09:00am from Mamancana
Aircraft leaves towards the Lost City; once over the destination area, a 12-minute overflight is made to return again to the departure site (Mamancana)

Flight time: 48 minutes.

Overflight of the Lost City from La Marina
Tour over Playa Blanca, Rodadero and direct flight to Ciudad Perdida (12-minute overflight) and return again to the Marina through the historic center.

Flight time: 1 hour.

Overflight of the Lost City from Mamancana
Includes Mamancana’s day-pass.

Overflight of the Lost City from La Marina
Includes Snacks and drinks.

• Landing on the Lost City terraces: it is not allowed by local communities
  
• Guide service in English, or in any other foreign language
  
• Beers, drinks, extra snacks
• Shopping tour and / or visits to other attractions
• Handicraft items and tips
  

Clients have the right to claim a total or partial refund of the amount he/she paid according to the following terms and conditions:

• Teyuna Tours or its provider, has failed to provide the service, as long as the reason is different from force majeure *: you will have a refund of the total amount paid for the service.
• Cancellation of a standard (non-private) tour, either the Lost City trek or another destination in Santa Marta, more than twelve (12) hours prior to the departure of the tour. You will have a refund of the total amount paid for the service.
• Cancellation of a private tour, or transfer service, more than forty-eight (48) hours prior to the starting time of the service. You will have a refund of the total amount paid for the service.
• Cancellation of a standard tour to the Lost City within twelve (12) hours prior to the departure of the tour: there will be a charge of the 10% of the total value of the tour.
• Cancellation of a standard tour other than the Lost City trek within twelve (12) hours prior to the departure of the tour: there will be a charge of the 50% of the total value of the tour.
• Cancellation of a private tour, or transfer service, within forty-eight (48) hours prior to the starting time of the service. There will be a charge of the 10% of the total value of the service.
• Presenting a positive result for the Covid-19 test, after the starting time of a service that requires a negative result, implies a charge of the 20% of the total value of the service.

The customer will not get a refund in the following cases:

• The client does not show up to start the tour (no show).
• An accident or calamity occurs and prevents the service to be provided or provided in full.
• The client resign during the service.
• Events unrelated to Teyuna Tours occur, such as cancellation or delay of flights, loss of luggage, closure of roads, airports, terminals, borders, among other external reasons that may prevent the client to be provided a certain service.

* It is intended as force majeure: meteorological phenomena, disturbances of public order, unforeseen closures of the destination or roads, among others that prevent the service to be provided, or put safety of our customers at risk.