Pick-up in Santa Marta, depending on the agreed meeting point.

Boarding at Tourist Pier 7:30 a.m.

Departure with Local Guide 8:00 a.m.

Tour in Buenavista 9:30 a.m.

Folklore Show – to be agreed depending on the number of passengers, usually with a minimum of 6 people.

Panoramic view of Buenavista from the observation tower.

Visit to the environmental restoration nursery for mangrove planting.

Transfer to Nueva Venecia 11:00 a.m.

Visit to the craftsman who baptizes the canoes. 11:20 a.m.

Tour in Nueva Venecia with local guide. 11:40 a.m.

Bridge Tour 12:00 M: Tour of bridges to see the church, school, Falcao’s footbal field, community hall.

Typical lunch 12:30 M

Return from Nueva Venecia 1:30 p.m.

Arrival at the Tourist Pier 3:00 p.m.

Arrival in Santa Marta around 4:00 p.m.

• River transport with safety standards

• Land transport Santa Marta – Tourist Lodge (round trip)

• Travel insurance

• Local guides

• Lunch

• Folklore show (for groups of 6 or more people)

• Tour of two stilt villages

• Restroom facilities

• Buenavista observation tower

• Hydration

• A little handicraft
  

• Fishing techniques

• Macondo coffee

• Crab Bread

• Activities not described in the itinerary.
• Guidance service in languages other than Spanish.
• Personal expenses.

Follow the guide’s instructions and get ready to enjoy a unique experience!

• Insect repellent
• Sunscreen
• Quick-drying clothing and towel
• Respect for the communities
• Breakfast – bring something light or have it before departure
• Hydration (water bottle)
• Sunglasses
• If you are on medication, it is your responsibility to bring your medicine
• Hat

Clients have the right to claim a total or partial refund of the amount he/she paid according to the following terms and conditions:

• Teyuna Tours or its provider, has failed to provide the service, as long as the reason is different from force majeure *: you will have a refund of the total amount paid for the service.
• Cancellation of a standard (non-private) tour, either the Lost City trek or another destination in Santa Marta, more than twelve (12) hours prior to the departure of the tour. You will have a refund of the total amount paid for the service.
• Cancellation of a private tour, or transfer service, more than forty-eight (48) hours prior to the starting time of the service. You will have a refund of the total amount paid for the service.
• Cancellation of a standard tour to the Lost City within twelve (12) hours prior to the departure of the tour: there will be a charge of the 10% of the total value of the tour.
• Cancellation of a standard tour other than the Lost City trek within twelve (12) hours prior to the departure of the tour: there will be a charge of the 50% of the total value of the tour.
• Cancellation of a private tour, or transfer service, within forty-eight (48) hours prior to the starting time of the service. There will be a charge of the 10% of the total value of the service.
• Presenting a positive result for the Covid-19 test, after the starting time of a service that requires a negative result, implies a charge of the 20% of the total value of the service.

The customer will not get a refund in the following cases:

• The client does not show up to start the tour (no show).
• An accident or calamity occurs and prevents the service to be provided or provided in full.
• The client resign during the service.
• Events unrelated to Teyuna Tours occur, such as cancellation or delay of flights, loss of luggage, closure of roads, airports, terminals, borders, among other external reasons that may prevent the client to be provided a certain service.

* It is intended as force majeure: meteorological phenomena, disturbances of public order, unforeseen closures of the destination or roads, among others that prevent the service to be provided, or put safety of our customers at risk.